We want families to feel confident when booking with us, so we’ve kept our refund policy simple, fair, and transparent. Our sessions require advance planning, staffing, and materials, so this policy helps us run safely while still being understanding of family life.

​

1. Cancellations by Parents/Guardians

More than 14 days before the session

You can receive:

• A full refund, or

• A credit to use for a future session

 

7–14 days before the session

You can receive:

• A 50% refund, or

• A full credit for a future session

 

Less than 7 days before the session

Because staffing and materials are already committed:

• Refunds are not normally available

• Credits may be offered at our discretion, especially for illness or unexpected circumstances

 

We always aim to be kind and reasonable — if something significant happens, please get in touch.

 

2. Illness or Injury

If your child is unwell and cannot attend:

• Please let us know as soon as possible

• We may offer a credit for a future session

• Refunds are considered on a case‑by‑case basis

 

We ask that children stay home if they are contagious or too unwell to participate safely.

 

3. Cancellations by We Are The Wild Things

If we ever need to cancel a session due to:

• Severe weather

• Staff illness

• Safety concerns

• Unforeseen circumstances

You will receive:

• A full refund, or

• A full credit (your choice)

 

We will always notify you as early as possible.

 

4. Non‑Attendance

If a child does not attend without prior notice:

• We are unable to offer a refund or credit

This is because staffing and resources have already been allocated.

 

5. Changing Your Booking

If you need to move your booking to another date:

• We will do our best to accommodate this

• Changes are usually possible up to 7 days before the session

• Within 7 days, changes depend on availability

 

6. How Refunds Are Issued

Refunds are processed to the original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank.

 

7. Contact

If you need to discuss a refund or change a booking, please email: admin@watwildthings.co.uk

We’re always happy to help and will respond with care and understanding.